WELCOME TO THE SOFTWARE TOOLWORKS Dear Valued Customer, Thank you for purchasing a product from The Software Toolworks, Inc. To make sure you are completely satisfied with your purchase, this file explains how you can get Customer Service and Technical Support. **************** CUSTOMER SERVICE_____CUSTOMER SERVICE_____CUSTOMER SERVICE_____CUSTOMER SERVICE If you want to purchase a product upgrade, a different platform, a new version, or a replacement part (such as manuals or other documentation), please contact the Customer Service Department. You are welcome to use the method easiest for you, including mail, telephone 800 number, or FAX: The Software Toolworks 60 Leveroni Ct. Novato, CA 94949 ATTN: Customer Service Telephone: 1 (800) 234-3088 At the recording, press 2 Monday-Friday, 8:00 AM to 5:00 PM Pacific Time FAX: (415) 883-0367 ATTN: Customer Service **************** TECHNICAL SUPPORT_____TECHNICAL SUPPORT_____TECHNICAL SUPPORT_____TECHNICAL SUPPORT If you have technical difficulty installing our software, are missing an item in a new software package, need a replacement disk, or have a question about operating the software, please contact the Technical Support Department. You are welcome to use the method easiest for you, including mail, telephone, FAX, BBS, America Online, or send us electronic mail through the Internet. The Software Toolworks 60 Leveroni Ct. Novato, CA 94949 ATTN: Technical Support Telephone: (415) 883-5157 Monday-Friday, 8:30 AM to 5:00 PM Pacific Time FAX: (415) 883-0367 ATTN: Technical Support BBS: (415) 883-7145 8 data, 1 stop, No parity America Online keyword: TOOLWORKS CompuServe: GO TOOLWORKS Internet address: SFTWXTEK@AOL.COM When contacting the Technical Support Department for technical assistance, you will receive faster service if you provide certain information. The following sections explain what Hardware, DOS, Windows, and/or CD-ROM based information you should organize in advance of your telephone call. Thanks. **************** HARDWARE_____HARDWARE_____HARDWARE_____HARDWARE_____HARDWARE_____HARDWARE Please try to get as much hardware information ready as you can before you call. * YOUR PC: -Have it running near your telephone with the problem software loaded. -Determine the make, model number, and processor speed, such as IBM PS/1, 486/66 MHz. -Find the brand and version of the DISK OPERATING SYSTEM that runs your computer, such as MS-DOS, PC-DOS, or DR-DOS. To find this, at the DOS prompt type VER and press ENTER. * MONITOR Is it Color or Monochrome? * PRINTER: The brand name and model helps. * CD-ROM DRIVE: Please get the brand name, driver name and version number, and transfer rate, such as 150 KB/sec. * MOUSE: If you are using a mouse, what is the brand and version of your mouse driver software? * OTHER PERIPHERALS: List anything else directly related to your problem, such as a modem or joystick. * VIDEO CARD: -What is the make and model of your video card? -If you have WINDOWS, go to the DOS prompt, type MSD and press ENTER. Type V (for Video). A readout on your video graphics card appears. -If you do NOT have Windows, look at the box your video card came in or check with the company that sold you the system. FOR FURTHER INFORMATION call the manufacturer of your video card: VIDEO CARD TELEPHONE TECHNICAL SUPPORT Ahead Systems (510) 623-0900 (510) 623-0900 ATI Technologies (905) 882-2600 (905) 882-2626 Boca Research (407) 997-6227 (407) 241-8088 Diamond (408) 736-2000 (408) 736-2000 Headlands* 49-8151-266-0 49-8151-266-240 Hercules (510) 623-6030 (510) 623-6030 d National Design (512) 794-8533 (800) 688-7466 Orchid Technology (510) 683-0300 (510) 683-0323 Trident Microsystems (415) 691-9211 (415) 691-9211 Tseng Labs (215) 968-0502 (215) 968-0502 Video7* 49-8151-266-0 49-8151-266-240 Western Digital (800) 832-4778 (800) 832-4778 *Purchased by Spea Software; calls go to Starnberg, Germany. * SOUND CARD: -Because the audio from a CD usually comes through the sound card, not from the CD-ROM drive, make sure your external speakers or earphones are connected to the output jack of your sound card. -Make sure your sound card has the proper sound driver software assigned to it under Windows. Refer to the documentation that came with your sound card. -Try to get the sound card brand name and its DMA, IRQ, and BASE ADDRESS settings. Usually, a sound card driver includes a test program that tells you this. FOR FURTHER INFORMATION call the manufacturer of your sound card: SOUND CARD TELEPHONE TECHNICAL SUPPORT Creative Labs (408) 428-6600 (405) 742-6622 Media Vision (510) 770-8600 (800) 638-2807 Roland (213) 685-5141 (213) 685-5141 Turtle Beach (717) 767-0200 (717) 767-0200 **************** DOS_____DOS_____DOS_____DOS_____DOS_____DOS_____DOS_____DOS_____DOS_____DOS * MEM COMMAND: Type MEM and press ENTER. This commands shows what kinds of memory you have, total of each kind of memory, amount used, and amount free. * CHKDSK COMMAND: Type CHKDSK and press ENTER. This command shows total disk space, bytes used, and bytes available. * EDIT COMMAND: To use the DOS Editor, make sure you are in your Root Directory (C:\). -Type EDIT AUTOEXEC.BAT and press ENTER. You can read your AUTOEXEC.BAT file or print it out for reference. -Type EDIT CONFIG.SYS and press ENTER. You can read your CONFIG.SYS file or print it out for reference. * SNAP.EXE: Most of The Software Toolworks CD-ROM products ship with the SNAP.EXE utility. You will find SNAP.EXE in the same subdirectory as this text file on your hard disk. Type SNAP and press ENTER. The information below will appear. (press a key to Page Down as needed): -System Information -Software Information -Drive Information -AUTOEXEC.BAT file -CONFIG.SYS file -Memory Map -Device Drivers **************** WINDOWS 3.1_____WINDOWS 3.1_____WINDOWS 3.1_____WINDOWS 3.1_____WINDOWS 3.1_____ * MICROSOFT DIAGNOSTICS: At the DOS prompt, type MSD and press ENTER. Press a hot key to see system specifics, such as P for Computer, or use the menu bar. For example, open the File Menu and choose WIN. INI or SYSTEM. INI. These files along with your AUTOEXEC.BAT and CONFIG.SYS files are very helpful. You may want to print out this information. * ABOUT PROGRAM MANAGER: Run Windows, open the Program Manager "Help" menu, and choose About Program Manager. This information appears: -Windows Version Number -Whether you are running in STANDARD or 386 ENHANCED mode -Amount of available Windows memory -Percentage of currently available Windows System Resources * WINDOWS BACKGROUND TASKS: Run Windows, then press CTRL and ESC to open the TASK LIST. This shows which Background Tasks you are running, if any. You may want to shut down everything except Program Manager. To shut down a task, click it then click the END TASK button. v1.0.1 db